Are We a Good Fit For You?

New Patient Checklist

It is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physicians and office staff are aligned with your family priorities and philosophies regarding medical care. Only then can shared decision-making be based on mutual respect.
Our doctors do not divide the patients in the practice by physician. In fact, we suggest that you meet different doctors during your first several visits, schedule permitting. If you would like to schedule a well child check-up  or follow-up appointment with a particular physician subsequent to your child’s first few visits, we will try to honor those requests as the schedule allows. However, if your child is acutely ill, he or she will see the physician who is available at the medically appropriate time.
Please read the following checklist carefully to be sure Children's Health Partners is the appropriate medical home for your children. We look forward to partnering in your child's care.

TOPIC PRACTICE PHILOSOPHY  

Vaccines

Our vaccine policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP).   

Antibiotics

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.
 

Medical Home

We work hard to provide comprehensive medical care and serve as your medical home.  We expect that you contact our office FIRST before seeking specialty care, or going to another provider for urgent care, in non-emergent scenarios. We want to be involved in either providing care in our office when appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

When you see a specialist, we ask that you request a report be sent directly to our office so that we have the most up-to-date information in your child's medical record.
 

Technology

You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and routine care.  

Office Hours

We make every effort to meet the needs of our patients, offering both routine well visits and sick/office visit appointments. Please call the office to schedule your child's appointments. 
Please familiarize yourself with our office hours to see if they work for your family.
 

After Hours

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number at 630-848-1700 and the on-call doctor will give you advice regarding your child's problem.  Read more about After Hours care. 

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. 
 

Insurance

Make sure we participate with your insurance plan. Click here for a list of our participating insurances.
It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.
Our staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.
Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.  Routine recommended developmental and behavioral/mental health screenings may or may not be fully covered by your insurance company. Please do not hesitate to ask us about cost before screenings are completed and call your insurance company to verify coverage.  
Please read our financial policy for more information regarding insurance.
 

Billing and Fees

Insurance copays are expected to be paid at the time of service, as are self pay balances.  Balances due after insurance claims are filed are expected to be paid within 30 days of receipt of a statement from Children's Health Partners.  If you have questions regarding your balance, please call the office at 630-848-1700.   

Scheduling Appointments

For acute care, call the office to leave a message for a nurse who will call you back to triage your child's illness.  Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.
If your call is potentially emergent, a nurse will triage the situation immediately and provide you with instructions for care.
Well visits may be scheduled up to 6 months in advance. Please call early to insure the most convenient appointment time.

 

Timeliness & Missed Appointments

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.  Occasionally we may run behind and will offer you the option of rescheduling or seeing a different physician, if possible.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email. We ask that you arrive 5 minutes before your scheduled appointment time.We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Failed appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee will be charged for a second missed appointment, barring emergency circumstances.

 

Location

2007 95th Street
Lower Level, Suite A
Naperville, IL 60564
Phone: 630-848-1700
Fax: 630-848-1718

 
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